Wont be staying on this site aswell…

• Wont be staying on this site aswell bonus missed not as bad a mr q but payout am shocking had 5 pound spin won 100 pound can win that of 50p but whatever need pay outs not penny my last bet today

I didnt receive my welcome offer but...

• I didnt receive my promotional bonus--I think there was a problem at sign-up. I contacted the live chat (which Ive had terrible experiences with on another bookies site before) and they were great. Mackie ensured that I received my bonuses and everything was good.Website has a nice clean and modern interface and is easy to use.

Excellent service

• Senior service agent Chris was very helpful and prompt when assisting me this evening with my issue sorted very quickly..

Mackie was really helpful at sorting my…

• Mackie was really helpful at sorting my bonus bet problem out!

Gloria was very helpful 😊

• The customer service agent whos name is Jamie was most helpful and quick to reply to my concerns of a promotion situation!! Very efficient employee understanding my problem and solved within minutes !!

The customer service agent whos name…

• I would literally give this betting site not even one star. Verification process is absolutely shocking. Quick enough to take my money but as they will not allow me to upload my information they need which by the way is way over the top! They wont give me my money back! Stay well clear. Theh owe me freebies as well as cash and they will not allow me to use it or withdraw it. Dreadful dreadful company. Another poor point is their customer service is an utter shambles they leave you waiting for hours and they do not help in any way whatsoever. Fraud company

I would literally give this betting…

• I am having a deeply frustrating experience with Betano UK. Without any prior warning or explanation they suddenly closed my account and seized my remaining 3 figure balance. I’ve been waiting over a week for a response and have reached out multiple times through email and chat but no one will explain what’s happening or assist me in recovering my funds; there is no response at all The lack of transparency and communication is extremely disappointing. I’ve read through the terms and conditions and I still can’t understand why this happened. I would appreciate any form of customer service that could address my concerns but it seems impossible to get anyone to respond.If you’re considering using these be aware that you could face a similar situation with your account closed and your funds withheld for no apparent reason. I’m still waiting for a resolution and hoping this review will prompt them to take action and provide the support customers deserve.I have been using online books for years and these are right up there with William Hill for taking the mick - I would strongly look at my experience before parting with money. Update - pay no mind at all to the reply they have submitted - they will not even bother to reply to you. At all. Be very very wary of Betano - I have a lot of experience dealing with bookmakers online - this lot are poor in the extreme.

Worst bookmaker I have encountered by a mile

• The company is true to their words. If the say they are offering you a free bonus indeed you will get it if you follow the instructions. Their customer support is top notch always ready to assist and they will not go without satisfying you. Thanks to Kaylan- one of their agents he was very helpful and resolved my query to my satisfaction in good time.

The company is true to their words

• I had a lossed bet today that should have been classed as a void bet i wouldnt have known this but one of my friends had the same bet with a differnt bookmaker and he was given a voidI message Betano and the chat bot and then Pavol sorted it out and I got a full refund 🙂

I had a lossed bet today

• I contact the chat as I hadnt recieved free bets seems I opted into something else. But Pavol helped and applied the sign up option that i thought Id followed. Great service no quibble. Thanks .

Thanks Pavol.

• Was having trouble with my new customer offer and used the live chat spoke to Chris and response time was quick very helpful and had my issue sorted within minutes. 10/10

Was having trouble with my new customer…

• Took a while to be verified but they obviously take regulations serious which is good and they are busy after advertising at the Euros. Really good site but the main thing is the excellent customer service. Just spoke to Chris on live chat who was very helpful. Will be using this site as my main bookies now.

Took a while to be verified but they…

• The company advertises welcome bonus’ which when you jump through all of their hoops to fulfil the criteria they still withhold any prizes. Avoid this fraudulent company there are multiple better competitors that value customers.

Avoid this awful company

• Welcome offer wasn’t working Chris then switched these out for me so I could use them. Good communication and help fixing the problem. Thanks again Chris.

Welcome offer wasn’t working

• Excellent Customer Services. Spoke with Mia today who helped with an issue I had with my free bets. Sorted extremely quickly with no fuss at all. Excellent

Excellent Customer Services

• I was enquiring about a payment I was connected to a gent called Chris he was very good with dealing and soon resolved the problem.Best experience with online casino I didn’t expect to be able to reach anyone but you can actually contact them Thanks again Chris

enquiring about a payment

• So I signed up to benefit from a good offer when England wins a game on the euros but fornsome reason this was not activated on the account. However Kaylan a very professional and superstar of a CS solved this for me so I can receive the bonus as I had satisfied the signup conditions. A+ from me

Superstar Customer Service

• I had made an error and had potentially missed out on a bonus.The very helpful agent named Aiden looked into this and resolved it for me quickly and professionally

I had made an error and had potentially…

• Great betting platform with frequent offers. Their customer service is excellent. Had an issue with my bonus bet which was swiftly sorted by Aidan the customer support rep.

Great betting platform with frequent…