Bonus Funds Disappeared

• What once seemed to be a fantastic online casino has quickly become a bit of a disappointment for me.After not playing the new format until last week I realised I had received a very welcome fantastic bonus of €100 - with a 1x wagering requirement. The wagering was achieved and began the process of attempting to withdraw funds for some reason unbeknown to myself & the online chat host I was unable to do so. Whilst awaiting the all important email as to when/how I could eventually withdraw I continued my luck and got the funds up to €525 approx. This is where the situation became abit suss. All of a sudden all my funds were wiped leaving €2.65. Since last Thursday a.m I have attempted via the online chat & several emails to find the reason why this happened and when the funds will be reinstated - still no answer. The online chat guys seem to have been helpful and apologetic explaining the reason may be down to the game provider. But as for the email replies these have been extremely dissatisfying responses. Just seems to be a generic reply stating “no updates as yet”.As stated at the start of this I have enjoyed the former website and had a fairly good experience but the latest episode has left me to feel very disappointed. I realise it was bonus funds & not my own money but they’ve had their fair share off me 😂. This has never happened to me before & I play a fair bit of online slots via several sites. Has this happened to anyone else? If so what was the outcome?Hopefully it gets sorted and I receive my funds but I would appreciate a bit more communication regarding the incident with an explanation.

UK Players Beware – Misleading Payment Practices and No Data Protection

• As a UK-based player I strongly caution others against using Betti1.com (operated by Sefiarray B.V. Curaçao). The site is not licensed by the UK Gambling Commission and I experienced multiple red flags.Deposits were processed under unrelated merchant names which appeared to be a deliberate attempt to disguise gambling transactions — potentially bypassing UK restrictions such as the ban on credit card use for gambling.When I raised concerns and requested a copy of my personal data under UK GDPR (Subject Access Request) my request was refused with no valid legal basis. This refusal is now the subject of a complaint to the UK Information Commissioner’s Office (ICO).There was no meaningful identity or affordability verification despite thousands in deposits. The site operates without consumer protections ombudsman oversight or dispute resolution for UK players.This platform may appear legitimate but there is no accountability if something goes wrong. If you are a UK resident I strongly suggest avoiding this site and choosing one regulated by the UK Gambling Commission.Use extreme caution — especially if you care about your rights privacy or financial protection.

Not sure

• Been using this site a while not sure on the new website deposit takes a while to go through got some free spins that didnt work .Got some bonus on a few games and won 1.00 on 10 spins mmm disappointed

I think Betti have turned the table and…

• I think Betti have turned the table and are getting their site back to normal more games more fun Thankyou for listening your support is fantastic

Just waiting on my documents to be…

• Just waiting on my documents to be approved withdrawl 200 but so far so gdd xxxxxxx

Pay out after 48 hours as stated

• Ive been using this site for nearly 2 years which Ive enjoyed. I have made a withdrawal since the new website and is been over 72 hours with no confirmation that its been processed. Ive messaged both yesterday and today with the same standardised answer. They aim to process within 48 hours which has always happened in the past. I doubt I will be using this site again.

So like an absolute mad man I gave…

• So like an absolute mad man I gave betti1 yet another chance and after depositing a small fortune again I won sod all lol my own fault I know but I would seriously avoid this scam casino and stick with uk licence casinos at least you get abit of RTP with them

I was wondering what I need to verify…

• I was wondering what I need to verify my account so can you please let me know what I need Thanks

Betti1 completely trustworthy

• Hi gamers i was skeptical at first with this not being a uk licensed casino amd reading reviews after playing on the site only added to my worries. However upon completing my account verification which involves sending 3 documents via email takes less than a day to verify my withdrawal of €1000 took under 2 days to arrive in my bank account including waiting for it to be processed by them. I believe them to be completely trustworthy and fast compared to alot of other unlicensed counterparts. Thumbs up from me.

New Site Feedback

• As a regular player on this site I just wanted to give some feedback on the new site as its imposisble to be sure that this gets back to the correct people so maybe they read this. Here are some things that need fixing ASAP.1. Comunication is key for trust email and text your loyal customers to let them know what is planned for the site. Treat us with respect its un nerving spending large amounts of money with a company that is not comunicating or keeping you informed.2.Notification via email that a withdrawal has been processed. (Not working on new site)3. At all costs get the better providers back BTG Evolution Gaming and Pragmatic other than Hacksaw there is nothing to play.4. On the old site you used to get a small conversion fee with some providers when depositing now 8% is being added on the site when you deposit!!5. Withdrawals need to be quicker on the old site once it was processed which can take up to 3 days it hit the bank account within a few hours. Currently I am still waiting for a €2000 from nearly a week ago!Please keep this site as good as it was with better comunication and your loyal players will keep playing here.

I once gave this casino a 5 star…

• I once gave this casino a 5 star review. Ever since the upgrade the site is so poor bonuses are terrible with high betting. The price changes everytime I deposit I wont be using betti anymore it really is terrible now.

13 days i first withdrew

• 13 days i first withdrew they cancel the withdrawal 3 separate times. The first time I used my TSB card instead of my usual one so they cancelled it because of that I then had to wait 6 days for a site upgrade which is just shitter than it was before for them to say they have cancelled it again. I then withdraw to my Monzo for them to cancel it again 2 days later and tell me I need to withdraw to TSB. So the first time wasnt fine for me to withdraw to TSB then the third time they email me telling me I have to withdraw to TSB? That logically makes zero sense. A couple of years I was with betti and they used to be good but they truly are awful now. In the end I just cancelled my withdrawal myself and accepted theyll just keep bullshitting and bullshitting me. Will never deposit on there again and will be deleting my account when I can be bothered to email them again. Keep the money you greedy dickheads.

Not use to the new upgrade yet but…

• Not use to the new upgrade yet but pragmatic play games no longer on it as was the only games I played shame will miss playing here unless they come back wonder why there not in play any more

Website has been down for over a week…

• Website has been down for over a week now. First of all it said Friday it would be up and running. Now on Tuesday and the site is still down in the uk. What’s going on?

Was enjoying this site but just…

• Was enjoying this site but just deposited to play on upgraded site no games working no links working is it half finished? UPDATED REVIEWsite now seems to be back to normal most games are now up and running still slight issue with links but other than back to having some fun.

Okay so I previously left a 1star…

• Okay so I previously left a 1star review as the website was down for 5 days and I was unable to access my account the same as other customers had trouble with but since the website is back up and running I’ve decided to change my 1star review to a 5star as I’m happy it’s back up and the new layout is good and the live chat option is working again! I understand these things happen and I’d like to say I’m enjoying the new lay out so far and hopefully if they take the website off again for improvements they will let customers know and keep them updated every step of the way! This is the only problem I’ve ever experienced with this company other than that it’s been really good. The only thing I’m let down by is being told to contact support to receive a goodwill gesture for the inconvenience I did that via live chat and was told they ain’t able to add anything as the bonus option is still unavailable?

RESOLVED Betti have now paid in full

• I initially wrote a positive review of Betti casino as my experience of the site was good. Id made a couple of 2-4 hundred euro withdrawals and had no issues it was fast and trouble free.However after winning close to 4k everything seems to have changed and trying to get paid is a very un nerving and stressful experience.First of all with no warning to anybody the site went offline for a week with no known timescale of it coming back.Every player was locked out with no access to funds withdrawals held to ransom by the site and left praying all would be fine.live chat were there but provided little info other than pasted scripts informing they would be back soon.I have received half of the money but am still waiting on nearly 2k which I am constantly being fobbed off about via live chat when I try to find out what is going on.This has been prioritised yet 2 days on.....still nothing fobbed off with the team is processing it again and again.Its a lot of cash to me and important to my situation that I receive it asap yet Betti seem to have zero sense of urgency despite my repeated attempts to rectify the situation.Im a fully verified member The first attempt at a delay was to say that wagering wasnt completed im a seasoned player and am fully aware of wagering etc which I completed fully.So im still waiting to be paid fully almost 8 days after initial withdrawal with no end in sight as yet and this is a prioritised withdrawal clearly we must have different versions of what prioritising means. So here I am not sure if im ever going to receive it have lost all faith in the casino and thier customer service feel completely let down.Thats my experience of The new Betti and im not a fan.Edit: Been onto live chat numerous times again trying to resolve no help whatsoever just fobbed off with its processing no inclination to help/escalate matters in any way. Why are they there? oh to assist with deposits im sure. Im absolutely fuming with the disgraceful lack of customer service from this company who have stalled ignored and driven me to despair over a simple withdrawal request. BE WARNED.

Ive never had an issue with this…

• Ive never had an issue with this casino. Always prompt withdrawal procedure

Shocking

• Shocking. Waited 5 days for the upgrade now its here but doesnt work. AVOID.

Very good casino fast with draws new…

• Very good casino fast with draws new web site up nw give few weeks this be top Casio