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Kateryna Ryabchenok 13 reviews
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Absolute nightmare
- Denying withdrawal AFTER their customer service has advised me that I have been successfully verified AND after I already have made smaller withdrawals. I made my first deposit on Jan 23 and made sure all my documents were accepted by verification. I have a screen shot of the agent advised me that it was I gambled a little and made a withdrawal of 100$ just to actually see it would go through and it has. Now I have I gambled a larger amount and ended up winning 1600$ I have made a request of a withdrawal and they denied saying I need to verify my account by uploading a bank statement with my deposit to them?! Are you kidding me? I just made that deposit that statement hasn’t been uploaded yet so I attached the most recent statement the actual deposit transaction and they keep denying my withdrawal. Their customer service has misinformed me on 3 occasions and they will not ask for any alternative document which I am happy to provide I have never had this happen with any casino. I can’t emphasize the amount of frustration I am feeling. Do not trust this site and especially their customer service. I also have all the screen shots to support what I am saying here but anytime I try to get help from customer service they just ignore me and ask for a statement that isn’t available yet. Liars and scammers.
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Alexandra 5 reviews
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I was wrong
- At first I was a bit upset because the verification process was so long and there were misunderstandings. Once thats done. Super fast withdrawl. Trust this Casino!
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Lausen Emil 1 reviews
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Great fair playing not fair giving money back
- To be honest I like the site and games I feel they play fair As far as customer service is concerned there isn’t any I requested a withdraw by LTC which I deposited using LTC no bonus just straight deposit and I managed to get it up and 40 mins later withdrew my money via LtC straight to my wallet. Now most casinos using crypto including these guys have done withdraw in 10mins -2hrs tops this with draw was marked in progress an hour later today im still waiting for my withdraw. I have sent 5-10 emails to them not once have they replied I have been on live chat to ask for the manager to get this sorted out to be told there not available and they will just tell u what I have already said just wait for support to do it and send you an email. NOT GOOD ENOUGH I wanted to speak to supervisor or manager which I was told I couldn’t there on a very tight schedule so there seems to be no authority here. I waited and requested for support to process it still nothing or reply hours later. This comes off the day prior I had to wait 24hrs for LTC I deposited to go into my account they said they had it and it will be in later this evening which it wasn’t it was the next day. RED FLAGS IM STARTING TO FEEL THEY HAVE ISSUES HERE. I’m pretty understanding if they actually replied to just 1 of the 10 emails I sent I would be comfortable but to completely ignore me smell like a scammer Be very careful here nothing seems to go smoothly with money in and out of your account im at the stage where myself and 4 others I know are looking else where just can not be trusted.
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Matthew Stuart 1 reviews
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Fast and quick
- Fast and quick reslut of what Im after
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Kateryna Ryabchenok 13 reviews
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DO NOT RECOMMEND TO ANYONE.
- I received the feature on egyptian fire then it froze all of a sudden. So I quickly took a screen shot of what was happening because this is not the first time this has happened to me. When I eventually got back into the Egyptian fire because it really didn’t want me getting back into. It was back on spins that were alot less than what I was spinning. And it wasn’t in my history. The support staff couldn’t give me a proper explanation as to why this has happened.
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Alexandra 5 reviews
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Getslots support staff are always…
- Getslots support staff are always helpful and answer your queries in a timely manner
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greg greenway 1 reviews
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Well Im not feeling my vip host is…
- Well Im not feeling my vip host is completely honest with me. I feel as if we dont have a good connection. There has been times I had asked him if I could be issued a bonus. He tells me absolutely nothing nothing af all. And I ask support and they happily willing and issue me a bonus. And this is after my vip tells me nope nothing make 100$ deposit and I can be issued 15 sping when support issues me 55 spins for the deposits have already made. Like I feel lied to and cannot take his word for truth after catching him in multiple lies..
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Thomas daley 1 reviews
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awesome place been here for a couple of…
- awesome place been here for a couple of years now very fast payouts and live chat is is quick to respond
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Matthew Stuart 1 reviews
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Great vip manager -Lily!!
- Great games and fast withdrawal. Finally have a awesome vip manager Lily who always responsive and helps with bonuses really friendly and always great to deal with.
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tarreena Atkinson 1 reviews
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Very pleasant great help friendly thank…
- Very pleasant great help friendly thank you fir great service
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Abraham 1 reviews
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Very helpful
- All ways honest casino and great service :)
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Dale 3 reviews
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All ways honest casino and great…
- The customer service team is very helpful and is always very accommodating to me and my request
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Puimen Tang 2 reviews
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Great customer support
- very large offer transparent website everyone will find something for themselves!very large selection of casino games all professional.no problems with the site always great and helpful supportI give 5 stars and I can calmly recommend this website to every user!
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Zainah Cottrell 1 reviews
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The customer service team is very…
- The best ever customer service I’ve ever experienced while gambling over the years in different casino sites. Very fast With verification overall 10/10
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Renee mcgee 1 reviews
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very larg offer transparent website…
- Good site with plenty of the game providers not all of themBut can’t be too picky being from Australia. Have had few big wins but I haven’t cashed out yet. Happy with the vip support
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Dale kent 3 reviews
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The best ever customer service I’ve…
- Being a vip is nice here. Even though the new bonus system is really unfair for players that have achieved max vip status on the previous permanent system. The new bonus system resets every month. Still being vip brings you attention and some good offers. Nevertheless its a casino with high win percentage . And lately fast withdrawals. They have the best support I ve ever come across. One thing yo note is that they will correct confiscation of winnings by their bonus system. Which is rare . They should consider the bonus system and their new menu interface for android.
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Eddie Lane 1 reviews
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Good site with plenty of the game…
- was shown where to find my free spins was very helpful.
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Jocelyn Gaerlan 1 reviews
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Best support
- Deposited around 250 -300 unmatched and no free spins on the deposits played out and didn’t get any success went to customer service and because I had gone to level 2 in the Vip program and was given 15 free spins that regardless of my deposits I was able to be given nothing and wouldn’t budge whatsoever
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Dawid 24 reviews
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was shown where to find my free spins…
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Ming Richards 1 reviews
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Disgraceful customer appreciation
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Brock Parks 2 reviews
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efxaristwlefta 11 reviews
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Bronson Tepania 4 reviews
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Anthony 2 reviews
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