Who ever leads the prize money…

• Who ever leads the prize money allocation should resign .The lottery is literally a lottery .I spend £1000 per annum.This last year I’ve had a return of £63.90 it’s a joke .The fact that someone can be gifted over £100 Million is sad when there should be a cap to make more draws on the night which broadens the amount of people becoming fortunate.The lottery should be reformed due to hardship all over the UK .What they should implement is that once it reaches for example £10 million and a roll over then they should make more draws to make more people rewarded with less numbers to rely on there ticket and end being being a skimpy winner .

Rip Off Lottery.

• I was under the impression that the new company running the National Lottery were promising real changes to the games and entry costs. To date nothing at all seems to have been done. For this reason Im not going to waste my money any longer where the odds of winning anything at all are stacked massively against you. I will probably play again if games go back to how they were when the Lottery was first introduced and was £1 a go.

I finally won a decent win of £140 on…

• I finally won a decent win of £140 on the lotto then the problems started trying to claim??? Aldi the store of purchase will not pay over £100. Tried post office x3 they no longer have anything to do with the lottery?. Supermarkets should display a sign stating what they will only pay-out?? quick enough at taking your money.So i went online to contact lottery direct!! you have to send your ticket by post with other information.I will no longer play the lottery and maybe if enough people take this stand they might treat customers better when it comes to paying out????. 0/5

Customer service team helpfull

• Customer service team helpfull but app is horrendous keeps on shutting me out you buy in good faith and then cant access online. doesnt matter what device you use and where. Also when you input your location it tells you that you are not resident in Ireland even when you have submitted legal documents and proof of I D. Weird.

Robbers

• Some serious scamming going on here. Do not play the instant games totally corrupt and rigged. Im amazed the gaming commission havent yet investigated these people. Just shows you what a tick box exercise everything is these days.

These scammers are to be prosecuted and…

• These scammers are to be prosecuted and their business closed.As they are pocketing 99% of money and no one paid more than 10£ in average.Snd when they publish their weekly draws-that just look stupid and unrealistic-hiw cones there is always 1 person winning say thundeball each week.It looks false.And it is.No one ever gets that kind of money.As these scsmmers are misadvertising and grabbing all mobey they got.In any normal EU country any scam of this scale is not possible.

Impossible to log in.and when I call…

• Impossible to log in.and when I call helpline I get cut off

Been scammed played 25mill boost game…

• Been scammed played 25mill boost game £5 a go played twice lost first time second go exactly the same numbers came out definitely rigged any suggestions on what to do next

IT COULD BE YOU...BUT IT WONT BE!

• So what has changed since Conalot ran the lottery absolutely nothing!Conalot raised the odds of winning its now at impossible odds you have more chance of walking on water.This mob got the licence under false pretences they were talking about giving people more chances to win big. Lets face it it isnt difficult to do that but obviously it doesnt give the operator enough chances at making fortunes...for themselves.The only real winner of the lottery is the outfit that runs it.The logic is all wrong. All this mob have done is drop in a few more chances of winning £1M They havent rewritten the entire competition and that is whats needed.Its still based on GREED NOT NEED!

A convenient way to play the Lotto.

• I created my account in 2018. The website layout is decent. I had an issue once and the customer service rep that I dealt with on the telephone was great. I knocked off 2 stars for their poor password policy - limiting the password length and not allowing special characters is not acceptable in 2022. I like how I dont have to manually check tickets for winning numbers.

What is happening to the lotto and…

• What is happening to the lotto and scratch cards lately. I have bought a few scratch cards daily the new Xmas ones to enter the bonus draw the tickets are useless maybe u get your money back but the €10 tickets gives u 10 entries into d draw and last week I reckon my name was in over 100 times no luck either. I know there is others would be entering alot also so fair enough but the tickets are horrendous

hi everyone been waiting 7 weeks and…

• hi everyone been waiting 7 weeks and finally got my cheque today but the check has a different name on it someone needs to do some thing soon about this horrible company that has taken over the national lotterry. been told this could take 5 working days to reach watford then god knows how long.Iam at my wits end. Absolutely disgusting.How can they treat me like this when i spend alot of money on the lottery probably a tidy fortune over the years and this is the thanks i get.

SCAMMERS

• Ive bought about 30 of the cashword extra scratch cards from 3 different retailers in my area over the past 2 weeks and not even a £3 win back you complain to the lottert and they just bang on about odds. What a load of rubbish there are no winners out there they give no hope to anyone buying a scratchcard at all. Absolute scammers just robbing peoples money they should not be allowed to get away with it.

Just tried to add funds

• Just tried to add funds. My bankers card was recently replaced - so go to edit (to provide new card detail)s. Have to have zero balance to change card details but cant retrieve to invalid bank card - see the problem.No email support - so try WEBCHAT - no one available try later so try phone number - no one available try later so try Assuming I am correct there seems no active means of customer support. The reason for support in the first place would seem due to poor design to enable relevant changes.All in all a disgrace

Camelot opinion

• I believe that the national lottery scratch cards and instant games are an absolute ripoff.I have been playing for years and finally realise that they are way too greedy. Getting your stake back should not be considered a win. Quoted odds are surely not accurate.I believe Camelot are an organisation of greedy thieves that dole out money for charitable causes to fool.

Scum a lot

• It is just a con legalised theft on a grand scale never mind rollover more like roll on roll on when we get rid of these thieves in febuary 2024 and allwyn make it fairer for all dont get me started on the free ticket con they can shove it where a monkey shoves its nuts ! con con con con con con !!!!!!!

Avoid this scam company

• Avoid this scam company. Odds are complete lies. Just played same instant win 9 times with no wins yet odds are 3.4 company are complete thieves and won’t be giving them another penny. Stay away unless you like having your money stolen.

Please people don’t play the online…

• Please people don’t play the online games as they are charging for games twice and telling you that you have purchased the games. Absolutely thieving company on the pretence of helping for good causes. Ignorant and will tell you that you purchased something even though you haven’t. Apps doesn’t work properly and they will not admit to taking your money twice. Despicable ignorant and totally immoral company.

The online instant game hmmm!! Something is not right

• I’ve been playing since it’s start. Let me assume that I am the most unlucky person ever existed how can I don’t know anyone who won? This is impossible unless there is something fishy.I can confidently say their online instant games are all scams.

Great site!

• Love the new website great range of draw games and instant games to play. Never an issue with paying out as its the official Lotto safer than using LottoLand or one of those sites.