Avoid like the plague never play this site.

• I will give it 1 star because that is the minimum. They rip off in every respect putting money on and taking money off when you have won that is bad enough.Customer service awful take three days to answer and then never deal with it send you a record message .On the poker site itself it setup senecios on every hand disappointing even thou they claim it is a random flop (definitely not true) on each day that you play there 100 different ridiculous sceneries they are near impossible to happen when you play live. I advise strongly never put a lot of money on this site ever.It is disappointing ever since there where split between UK and Ireland and European it is not a site you can play as only Brazilian win every hand which is not possible unless is setup.regards a disappointed poker player.Who has been robbed every day for 10 yearsNomore enough is enoughGillie66

Check youtube for videos on their slot …

• Check youtube for videos on their slot features they aint even worth playing for I use to play on big bite rtp it 94.50% yet if you watch the the videos you will see if nothing of the sort they red flag your account when your up to claw money back watch the videos

Awful pokerstars are terrible to customers

• Awful. Verified 3 days ago. Not paid. Live chat = no reply for 3 days during whole day. Emails ignored 3 days.Worst company going hiding from customers. No head office number. Owned by flutter... so part of sky bet paddy power etc. Do not use pokerstars .. nothing but stress

Customer service is non existent

• Site functionality is ok but customer service is TERRIBLE.Withdrawal requested more than a week ago still showing as pending.I’ve received nothing from them other than threats to cancel the withdrawal if I’m not in contact.No response to 3 or 4 separate emails. No phone number to call and no one will call me.Takes literally hours to get through to anyone on live chat by which time you’ve either given up or the connection’s timed out.On the rare occasion you do get through to someone they’re useless and tell you to wait for an email which never comes.All the while they’ll happily send offers and bait you for deposits.Joke of a company. Avoid if you value your time & money.

Limb removal with no anaesthetic

• This company is truly truly awful. The website is a shambles uploading doesnt work customer service is virtually non-existent etc etc. The chat bot is useless and then you wait hours to communicate with an actual person. The actual person has so many chats on the go you then wait ages for a reply. Then there is the issue of conflicting requirements. I wasted hours of my life on these jokers - and that is just trying to register! Thank goodness I never got to the stage of depositing money. One star is way too good for these people. Avoid avoid avoid!

New to pokerstars...Ive been playing…

• New to pokerstars...Ive been playing on 888 and partypoker for 6 year..888 I took a 5 year break from and Im currently going through a downswing with partypoker..pokerstars Im in profit and they are treating me good...I won entry into Sunday million via 1.50 spin and go... keep up the good work. Pokerstars:).segunamusan

Its been more than 20 days and I cant get my 200€ back.

• You will top up your account without any problems. Your money will be accepted without any verification. But if you want to withdraw your money even to the card from which you deposited the money you will have to provide a lot of documents and bank statements before you can get your money back. Identity verification should take place at the stage of replenishment of the account why do you accept money without checking any documents? Its been more than 20 days and I cant get my 200€ back.

Customer service is an absolute…

• Customer service is an absolute disgrace I currently have over £1k in my balance which I can’t withdraw and no one to help resolve. No email address that is answered no tel number and a chat service that takes an age and just boots you!Genuinely slightly worried this site is now ran by scam artists

It takes days to reply

• It takes days to reply unbelievable.Each day only 1 reply if you are lucky sometimes 3 days with no reply regardless of how fast i reply.Asking for ducuments i allready sent yesterday.Its just mezmerizing.

Their customer service is a disgrace

• Their customer service is a disgrace. Ive been waiting for a month to resolve my issue. They dont reply to emails; it takes hours to get through on live chat and when I do one of two things happens: they disconnect leaving me to wait hours again or they say theyll escalate to another department. Absolute joke.

Scammers

• Signed up deposited £10 (so so glad it wasn’t more) and almost immediately had my account suspended for no apparent reason. I hadn’t even played a hand.Received an email asking for some documents so I obliged… no response. (Funny that they should do this AFTER I deposited some money…)Clicked on “contact us” but you can’t use this section without an account… Which they had taken away from me. Absolute scammers. Why is this website still going?

If I could put NO stars I would….

• If I could put NO stars I would…. but I’m beginning to trust these bad reviews that PokerStars are receiving on Trustpilot…. As I’m now having poor gaming experiences….. you often find with a lot of casinos sites (when it comes to there free promotions) that it all depends on if you deposit with them the more likely you are able to win (not much but sometimes) Oh NO not on PokerStars I’ve deposited & I still don’t get a chance of even 1 free spin… I get the spiel about “it’s all by chance” but every now & then it would be nice just to win a free spin every so often…. Then maybe I wouldn’t feel like I need to take my custom elsewhere..!

Other reviews ring true

• Other reviews ring true. Followed a link on an ad. Never got awarded. After an hour and verification given some rubbish excuse saying ut wasnt connected to any offers so they wont honour it. Dont waste your time they wont pay anything

Refusing withdrawal and closure of account - Steer Clear!!!

• This company is unreal - I have had a verified account since 2016 but had not used it for like 2 years. I logged in last night deposited £25 and my account was immediately restricted. I then received an email saying they wanted my bank statements which I will not send (there are plenty of investigative stories that show what gambling companies do with bank statements).Unfortunately they dont have any emails that accept responses. I went onto live chat where I stated I wont send my bank statements and that they need to refund my deposit to the original card and close the account the agent just ended the chat. I tried again and the agent was again so rude purposely acting like a robot and not responding to my questions before ending the chat.I have now submitted a complaint to IBAS to get my measly £25 back.

SCAMMED FOR MY MONEY !

• Have just won a big lump of money and now they dont want to pay out! Have sent all relevant documentation. They are saying something about its being reviewed. I did use friends card as mine wasnt working we were both together all weekend he had contacted them saying he put in the details himself.

This gambling company especially this…

• This gambling company especially this site is one of the biggest scamming thieves in the UK.Games are rigged play is interrupted constantly with ridiculous errors like ex.game needs to be closed as you didnt react on time.wt# ? When gambling commission will do something about obvious cheating on players.Those criminals are doing whatever they want.Dirty scamming rats.Shamless thieves without honor and dignity.I really recommend to stay away from this site as thats really the worst one in the UK.

Pokerstars is running an exit scam on…

• Pokerstars is running an exit scam on me. They have confiscated almost $4000 citing a ban on a alternative client for responsible gaming.Apparently if you are an alleged person with a gambling problem Pokerstars just gets to jack your money more or less. My account was fully verified with all correct information. These guys are crooks. Dont trust these guys they arent what they were just look at the other reviews.

A good site if playing for fun (small stakes)

• I have been playing poker and slots for over 5 years. Never win playing for high stakes great fun playing low stakes. A few techi problems but generally no problem making withdrawals or deposits. Had lots of good wins and 2 x rocket fire jackpots on Stars Sunday Jackpot. I love the site although customer service could be improved.

The bonuses ARE LAUGHABLE!

• Had a few initial (small) bonuses however Im currently down a bit. They give me the odd chest of 5 free spins @0.05p per spin and occasionally win the odd pence (2p this evening 17p the other lol!) Considering how much Ive deposited recently these FREE spins are meagre and they might as well shove them up there arses as they are worthless. Will be deleting my account with them shortly.

Withdrew a fairly decent win

• Withdrew a fairly decent win nothing massive or life changing big but certainly enough to help in these times withdrawal has been frozen and now I’m frozen out my account. After looking into it they have been freezing accounts whenever anyone wins a certain amount. Username - JoDa1999