Terrible site experience

• Placed 3 bets and they took the bets when I asked them to settle them they logged me out of my account and voided the bets as they didn’t want to pay me out shameful only like it when it’s there way.

Very quick responses and everything was…

• Very quick responses and everything was sorted quickly. Anna was very useful

Ruined tennis betting

• I only bet on tennis so the fact they upgraded their site and now you can not bet on who is to win the next or current game has made me stop using them.In-play bets on tennis now revolve around you betting on who is to win the next point which is pretty much like playing roulette

All the same everything remotely…

• All the same everything remotely controlled thieves robbers criminals corrupt political system that helps the thieves

300 dead soon after dead spin the…

• 300 dead soon after dead spin the promotions are ridiculous wager £700 before yoy win anything absolute joke of a company I’ll be spending my money elsewhere not on these thieves

No withdrawal!!! 8 days and still nothing told to just wait!!!

• I won last weekend on the grand national.Tried to withdraw my winnings my withdrawal was cancelled without notification.I tried the day after to withdraw again this too was cancelled without notification.I got annoyed gambled the funds in my account in frustration very nearly lost all of it.Surprisingly won £800 tried withdrawing on the Monday waiting Tuesday waiting Wednesday Waiting Thursday Waiting Friday still waiting Ive been on live chat 3 or 4 times a day trying to get an update only to be told wait! I cant contact their payment department apparently their own customer service cannot contact their own payment department to request an update. My funds have disappeared from my account it doesnt state pending withdrawal it says NEGATIVE BALANCE ADJUSTMENT??? Funds gone not pending withdrawal gone no update no help no information at all JUST WAIT!!!! If you are looking forward to an enjoyable gambling experience if you are looking for a gambling site that pays what you win if you are looking for a gambling site that respects their customers then please do not use Quinnbet. You will be massively disappointed. I actually told them that I would post this in the hope it would prompt a withdrawal update they basically replied yeah whatever you still can wait AVOID!!!Saturday now still no reply no update no withdrawal pending NO MONEY!!!!!STILL WAITING Sunday now no reply no update no emails no withdrawal pending NO MONEY!!!! STILL WAITING Sunday lunchtime actually received a reply if you can it that???Sorry for the delay?? Thats it!!! No exclamation no reasons no update no information at all. Sorry for the delay.......So still waiting. Extremely poor service.Monday now day 8. No money received no update no information no reply from emails. I have messaged their live chat nothing!!! No update no withdrawal pending 8 days and they havent even begun processing the withdrawal 8 days and they have done nothing and can offer no information.Its a joke they are holding this withdrawal back on purpose.Just received a message saying Senior Management will be contacting me later?? I wonder what excuse or reasoning there will be for deliberately holding back this payment? Well 14.30 and surprise surprise the Senior management has not contacted me no withdrawal paid no update no exclamation no information NO MONEY!!!! THIS IS BEING DONE INTENTIONALLY!!!!They are refusing to answer my contact attempts on their live chat they have refused to give me details of their payment department they have not answered any of my contact attempts or emails. Basically taken £800 from my account and blanked me stolen £800 as I dont have it and theres been no attempt by them to pay it to me or return it. They claim that they always follow UKGC guidelines but those guidelines make it clear that Players must be allowed to withdraw without restriction except as necessary to comply with any General Regulatory Obligations (GRO).My account & identity had already been verified by Quinnbet long before this incident. My access to my account. The GRO do not require that withdrawals are withheld or account access completely denied in response to a safer gambling concerns. The UKGC guideline that players must not be asked for information at the point they request a withdrawal from their account if the operator could reasonably have asked for this information at an earlier time. You watch I absolutely guarantee this will be the next hurdle they put in my way. Im only trying to withdraw my funds my money from my account 8 days of grief lies frustration and company failure. Quinnbet are failing to comply with UKGC Guidelines in this instance. Their claim to the contrary should offer little assurance to other prospective customers when their actions clearly demonstrate that they do not.The UKGC do not have specific guidelines on lying to customers stonewalling customers reasonable requests for information about their own account nor about providing acceptable levels of customer service so Quinnbet are correct in saying that their failures in those respects are not in breach of UKGC guidelines.16.30 now Senior management has not contacted me customer service has stopped replying to me not that they have ever given me 1 piece of information anyway. They are intentionally holding back my withdrawal which is illegal they are intentionally blanking my contact attempts this is 8 days now with nothing 8 days after cancelling my initial 2 withdrawal attempts. Absolutely disgusting .Well 16.45 no contact attempts from their senior management nothing at all no withdrawal payment no information no progress absolutely nothing.

Samantha was Outstanding

• Samantha was Outstanding Brilliant and Efficient with helping me with my queries. Fantastic customer service

Quinnbets response should offer little assurance to prospective new customers

• The lack of detail in Quinnbets response is telling. Their suggestion that I contact their support team to discuss any issue is laughable. Quinnbets support team have literally refused to discuss the issue with me and instead provided me with the email address of another department which has simply not responded to any of the questions I have emailed them. Posting a negative Trustpilot review is not my immediate reaction whenever I experience any minor issue with any company; it is my last resort after all reasonable efforts to get direct engagement from a company have failed. After I posted my Trustpilot review Quinnbet finally made the payment that they claimed to have made 11 days prior. This time the payment was received on the same day completely exposing their previous lies that they are unable to make same day payments and that their banking transfers always take 3-5 business days to complete. They have repeatedly ignored my request that they provide the transaction details for the initial payment that they claim to have made and it is now clear that this is because no such payment was ever actually attempted.Their response makes the the claim that they always follow UKGC guidelines but those guidelines make it clear that Players must be allowed to withdraw without restriction except as necessary to comply with any General Regulatory Obligations (GRO). My account & identity had already been verified by Quinnbet long before this incident. My access to my account was suspended only due to a safer gambling query. The GRO do not require that withdrawals are withheld or account access completely denied in response to a safer gambling concerns. Quinnbet asked me to provide a payslip to demonstrate my regular income and address that concern which I did.My request that my account balance be returned to my bank account was met with an additional document request for a bank statement despite the UKGC guideline that players must not be asked for information at the point they request a withdrawal from their account if the operator could reasonably have asked for this information at an earlier time. Those are merely 2 example of how Quinnbet failed to comply with UKGC Guidelines in this instance. Their claim to the contrary should offer little assurance to other prospective customers when their actions clearly demonstrate that they do not.The UKGC do not have specific guidelines on lying to customers stonewalling customers reasonable requests for information about their own account nor about providing acceptable levels of customer service so Quinnbet are correct in saying that their failures in those respects are not in breach of UKGC guidelines.

Very helpful response from Anna in the…

• Very helpful response from Anna in the customer service team when I had a problem with withdrawing to my debit card. Anna understood the issue and resolved it promptly. Thank you!

One of the worst if not the worst ever.....

• One of the worst sorry the worst RTP sites ever over 40 deposits made totalling over £500 and not one cashout yes they will tell you its a random number generator etc etc blah blah blah never in my 30 years of online gaming have i ever experienced such a shocking RTP to player all the other sites i play on give a fair game not this one pure greed and manipulation.

Won and paid out

• Won and paid out. No messing about. Would highly recommend

Exceptional customer service

• Exceptional customer service had a small issue with removing an old payment method from my account a 2 minute live chat with Bláithín and it was all sorted 10/10

Samanta was very helpfull and answer…

• Samanta was very helpfull and answer all my questions in a sec.

Had a couple of pence left that…

• Had a couple of pence left that normally just turns in to cash but this time in never and i was excluded from the reload bonus They treat you well at first but once they got you as a customer they change up on you real quick Plenty of other casinos out there who will value your £££

Deposited over 400 pounds on games and…

• Deposited over 400 pounds on games and roulette not won a dime..

Quinnbet bad customer service

• After some nice wins for a conservative punter ...my withdraws got slower and slower ...Im now waiting for an amount under £100 to be sent to my bankthis is now 3 days on ...customer service say they cant help because its being delt with the verification team ..verification team need forms of i.d ...which to my best knowledge i have sent ....in my opinion regarding this situation quinn are happy to take my money ..but stalling on paying whats owed...

Company closes accounts for winning

• Happy to take your money closes your account when you win avoid this bookmaker at all costs

If I could give below zero I would

• If I could give below zero I would! Horrible company! On Tuesday I won a large sum of money from a small deposit! Fast forward to today with over ten emails sent asking for an update on my withdrawal and now since yesterday no reply I have just raised the issue with resolver! Please do not play on this site! Please!

The live blackjack is fix I have played…

• The live blackjack is fix I have played live blackjack on many sites and this on has to be the worst one iv been on

Siobgan was very helpful and…

• Siobgan was very helpful and knowledgeable solved my deposit/ withdrawal problem very quickly EXCELLENT