Formal Complaint – SpinAway.com

• I’m writing as we speak a complaint against the online gaming site SpinAway.com at igaming Ontario. After winning $2500 I attempted to withdraw my winnings only to be informed that I needed to fulfill wagering requirements due to a bonus I had received.I complied spending over 15 hours playing. My balance eventually dropped to $1000 and the site confirmed that the wagering requirement had been completed 100% making the funds eligible for withdrawal.However after submitting my withdrawal request and waiting several days I received an email stating it had been denied due to a supposed “bonus violation” tied to a single $5 wager. This claim is completely false—my bets were consistently under $2. Even if such a rule exists it was never made clear and appears to be used arbitrarily to withhold legitimate winnings.To make matters worse they credited my account with $250 as a so-called “gesture of goodwill” which feels more like a tactic to avoid paying the full amount I’m owed.I strongly believe this is a deceptive practice and they are doing everything they can in order not to pay me what I am owe.

If I can give no start

• If I can give no start I would. This site is scammer site you can’t never withdraw any money out of it it would constantly keep give excuses to hold your withdrawal I play many casino sites this for sure it’s one of the worst you better off ply somewhere else.

In last 3 months I opt in for free…

• In last 3 months I opt in for free spins with deposit..I do not receive. Go to HELP they do absoloutly nothing.no help and just scam to get you to deposit more

spinaway casino should be avoided by…

• spinaway casino should be avoided by everyone who plays online casino.because spin away casino is very greedy and deceptive you will just have problem when you dealt with this casino.

Great casino fast payout

• Not sure why all the bad reviews. I deposited $100 and won cashed out at $300. Once I was verified the money was in my account within an hour.

Im experiencing same problemchange…

• Im experiencing same problemchange password but not working says must update

awful scam site that poses itself as a…

• awful scam site that poses itself as a reputable casino.

Scammers

• At first Spinaway would pay me. This year my credit card was compromised and I had to change it. They’ve updated my card in their system but in order to get paid I need to verify my account AGAIN! they keep asking me to verify documents not associated with the new card. I don’t know if it’s new management (scammers) but I’ve provided all documentation they asked for (over 10 documents I have nothing left to give) and they will not not pay me . I currently have a withdrawal of $2000. Don’t waste your money there is so many other gambling sites that won’t scam you and you can actually talk to someone if there is a problem. i have multiple people responding to an email and non of them read what the other wrote. So they say the same thing over and over. Just going to give up and delete my account soon. Scammers!!!!!!!!!!!!!

ALL the NEGATIVE reviews ARE TRUE

• ALL the NEGATIVE reviews ARE TRUE! As I played a few $100 bonuses is a sneaky sneaky way to money grab from you. If doesnt do no good pay out only by $20 AND yes they are right. You gotta play and play until its lowered to a shxxty amount where you can finally take it out which is back down to $50. This site is a total scam only pay out every few months after you put lots in to make it seem like you finally won. But in reality you won HALF back what youve been putting in. Barely.

Don’t give Your Money to these Guysi…

• Don’t give Your Money to these Guys waited for more then a week and they still did’n pay out my withdrawal but they take Your Money in seconds no Problem

You dont pay outcrap

• You dont pay out

Trick at first but worth it in the end

• This site was difficult at first with verification after that they were super quick. First time user. Desposited 30 and won 500. Very pleased that withdrawl was quick. Will continue to use.

Absolutely horrible customer service…

• Absolutely horrible customer service and they robbed me!

Having so much trouble getting my…

• Having so much trouble getting my withdrawal. Keep sending documents and takes a day for them to get back to me if its approved or not. No one is answering emails. Go to Betty quicker withdrawals with no hassle. Spin away has no problem taking your money just make you jump through hopps and your first born to get your winnings

Ive been trying to get my withdrawal…

• Ive been trying to get my withdrawal for over a week now. They keep saying I dont have the right document. Ive sent them probably 10 different documents and even told them this is a lot of personal information Im giving you to get my 350.00 win. They emailed back that now they need my credit card info. I send it. Then now they need my checking info. I send it. Now they say my documents are unverifiable so they wont verify my account. They just will not give me my money. So they have all of my private banking information for two bank accounts and my identification information and still they cant verify anything. Im going to have to call a couple of third parties to help sort this out. Its not fair after I have spent a lot of money there. Im angry they wont help me or listen to me. Do NOT play this casino.

I thought I would give them another…

• I thought I would give them another shot benefit of doubt.this time ripped me for 110 bucks telling me my insurance paperwork .and receipt isnt good enouph meanwhile the paperwork is 100% legitI had no issues with other casino sites just this one.

Reported for Licence Revoke

• they are scammers. I deposited 250CAD and made 500. they dont even pay they just keep asking for documents and eventhough you provide they ask more until they find something impossible to get. Upon verification for withdrawal they banned me for no reason when i ask about that they became silent. I am reporting them to the igaming Ontario so their license be revoked. I will repeat this for their other states as well make sure Canada get rid of this bloodsucker cheap scammers

Pathetic site

• Pathetic site! NEVER accept a bonus because if you win they wont only take the bonus money they gave you they will take EVERYTHING. They had the 100% match bonus. I deposited $50 and they gave $50 as a bonus. I went up and down then went up to $440. A couple days later I opened my account on the site to see all $440 had been removed and they left me with 80 cents. I contacted them. They said I didnt reach what I needed to reach in their time frame so I wasnt entitled to the money? unbelievable? so they dont just take the bonus they gave me they take all the winnings plus my $50 original money. This is nothing short of theft! from $440 to 80 cents. Garbage site and i see why all their ratings and reviews are like this!

Hardcore scammers!!! Avoid this website!!! disgusting despicable site of crooks!!!

• Hardcore scammers!!!! Stay away from this site!!!! Dont waste your time playing here !!! They will take your winnings without hesitation’.. i deposited and played 60 with match up bonus and as i play I carefully watch the wagering percentage and also my betting I dont bet above 5cad cause i know im still wagering i usually bet 2.50 3.00 and 5 the highest until i reach and finished my wagering .. i know that i finished wagering because of the percentage bar and also it will also transfer to withrawable cash balance that is the time i raise my betting because im done wagering I end up winning 3800 on a regular cash balance not bonus balance and requested a withrawal….then i submitted my verification then i recieved an email from one of their agents named eugenia saying i violated their rules regarding betting violationbut i know to myself that i didnt because i monitor myself and the percentage while wagering they take away my winning of 3800 and they give me 120 bonus funds and reset the wagering.. even i explain they dont seem to like paying me because they say the descision is finalized. then when i request to close my account they did without hisitation to avoid me.. they are not legit they are more like syndicate stay away from this casino!!!!!!!!!!!!Negative -five star very bad reputation!!!

dont bother

• dont bother - i deposited 25$ and it never arrive din my account and I had to talk to multiple levels of support and still dont have the money back or in my account