Strange Little People

• After a few months of not using vernons I received an email titled about your vernons account. I thought perhaps maybe I had some money left in there or they were going to entice me back to play again but no..... it said after a review of your account you will be unable to ever use vernons again. I dont know who vernon is but he obviously does not like customers I hope he enjoys bankruptcy when the site runs out of people entirely!

Poor odds

• Poor odds but they have honoured ACCA refunds etc. TBH - that is all they are good for.This should not be your main bookie. Get the bonus and that is about all they are good for really.

Vernons must be one of the worst…

• Vernons must be one of the worst Sports/Bingo site everTheir Chat Moderators are the worstThey favour customers an let them win chat gamesThey are all rude an unhelpfulTheir customer service team who you phone can barely speak EnglishThey run promotionsthey make you opt in by spending 10.00 in the week an then they say u can enter a room for 2hrs of free bingoWhen the time comes the promotion room does not openthen you have to go through the ritual of trying to get some sort of goodwill gesturethis has happened all 3 timesThe ones who do chat with the Chat Moderators think it is funny to talk about Vibrators an sexReally!! When i complained about the vulgar language nothing was doneI was mage to feel like a prudeThere is a time an place for that sort of chatThe Chat Moderators only talk to certain players it actually feels like your not in that groupThere weekly Thursday Quiz has been won every week for the past 6 weeks by the same player which again is down to favouritism! Avoid at all costsThe CEO really does not care at all hence why the site is the worst!! DIVA1968

tried to change an address but they do …

• tried to change an address but they do not accept Water Bill online bills because of procedure. Customer services kept talking over me and sayingprocedure procedure over and over. Wouldnt put me through to the Manager-lied that he was unavailable and wouldnt offer a callback. Now saying it takes 72 hours for a Finance team to look at a proof of address (a procedure that takes less than 20 seconds).I wouldnt recommend them - poor odds poor service no interest in delivering a good customer experience

Insults. Avoidance. Mockery. The Worst Company Ever.

• I spent two weeks on this website and I had an experience that I still can’t believe happened. First I was insulted by their Live Chat. And I mean that literally. They basically called me an idiot and spent 10 minutes insulting me when I asked for help. I can only assume I caught someone on a bad day but I don’t expect to be treated like this either way. I did finally receive a half-arsed and half-hearted apology for this but then things got worse.I was then forced through the verification process which is fine as this is common. But nothing about this process was common and it was made abundantly clear that they just didn’t want to pay me.They asked for my passport. I sent them it. Then they insisted that I take a picture of me holding my passport. I sent them that as well. They then said that they needed ANOTHER form of Photo ID because apparently my passport isn’t proof enough. When I informed them that I don’t drive and don’t have a driver’s license they implied that I should get a driver’s license and then send them it.They knew I didn’t have a driver’s license because this was mentioned when they requested my passport. So I know for a fact that the only reason they asked for this is because they knew I didn’t have one and were hoping I would give up.I mean seriously. This actually happened. And this is a reputable gambling company? I think not.I also had issues with utility bills and credit card statements all of which they asked for and all of which I sent. But nothing no matter how exact or clear was accepted. They told me a letter was too blurry even though it was not. They told me not to send cropped images even though I did not. I was waiting for an excuse of “No sorry we only accept black and white images taken with a Kodak ZX2 camera made in 1992” because that’s how ridiculous this was.There was just no way of winning. In the end it was very clear to me that they were just messing about and had no intention of paying me the £1300 they owed me. I’m fairly sure that if I had applied for a driver’s license opened a new bank account and acquired a new credit card (all things they expected me to do even though I had given them everything they asked for) they would have started asking me for samples of my blood and DNA. And even then I’m sure that would not have been enough “This DNA is not good enough. We also need your fingerprints from when you were 18 as well as your first pubic hair”.I have passed my complaint onto the gambling commission and will be doing my best to spread the word about this despicable scam of a company. Unfortunately for them I make my money in digital advertising and will be using my time and my money to ensure all of their prospective customers avoid them like the plague that they are.This company needs to be avoided because if you ever win any money then believe me they will do their best to avoid you.

I had a problem and now due to complaining to the right person its sorted

• Vernons have had 1000s of pounds from me over the years. I went through a couple of years of not winning. I was even with them when they had an awful site with software that never worked properly. Ive played bingo and slots. Recently I had a few wins I was delighted. When Ive had a few problems and complained Ive been looked after I wrote amazing reviews for the support staff and thanked them. I got a few bonuses for my birthday and so on. Everything seemed great. Not until I won a lousy sixty quid and now theyre asking for ID. After years of being a customer I resented this. To ask for a personal photo of you holding your ID is perfectly ridiculous and everyone knows with any accomplished artist you can photoshop it. (I have a post graduate in multimedia) Anyway the kind Eric whos a really good guy sorted it out for me. I understand their need for ID I get it but they were being awkward and Ive been with them for years even wrote to the CEO. Hes just a person like us. Anyway good site and you can actually win on here brilliant for a virtue fusion site. Why dont their machines pay a jackpot?? You never get five the same of the higher wins ever. Surely there is something very wrong with that. However vernons you do. Ive won four times on Marine Mayhem got the dolphins which is only 40 quid but its a 20p multiplayer and they are rarer than hens teeth. ON other sites not so much. (never)

Worst ever gaming company i have ever played.

• Before registering with them i have asked if they require any documents in terms of account verification they said yes ID copy and Proof of address. I sent my document to relevant department just before depositing. And after 2-3 days i have received an email saying that they dont accept electronic version of POA. I said ok i will send the one coming to my address. I sent it straight after. 5-6 days and they will still check my documents and verify the account and then i will be able to withdraw money. Withdrawals takes 48 hours to process. Mine never processed and i have lost all my winnings during this period. They are blood suckers they will do anything to lose your money. Dont even register with them. Their live chat off most of the times responding times is very slow sometimes you wait 30 minutes to get answer. Emails not being answered either. Dont register with them...

Best Casino Ever!

• Played on various Casinos but not many or even any come close to vernons. The graphics are amazing and the ease of use. I love it! I would recommend it to anyone anytime!