Avoid like the plague

• Avoid this casino like the plague! Promotions are misleading designed to lure players in with false promises. Its astonishing that this can be a legally licensed platform. Moreover their support staff prioritize encouraging further deposits over genuinely addressing player concerns useless and unhelpful. They conveniently blame you for not being aware of their hidden deposit restrictions which seem deliberately concealed and difficult to spot. These restrictions unfairly limit you even as a new customer making your initial deposit essentially pointless. To top it off they swiftly block accounts without returning remaining funds or providing any explanation.

Need reporting the customer support

• Need reporting the customer support tried putting my monthly limit amount up from £40 to £100 then dont support you in a problem situation. The well well well wheel caused failed bets yet the support team felt this did not happen funny how it has happened to me and others only happened when a bonus was due so after playing for 30 minutes a bonus came in and my bet was rejected. Fixed clearly them to say it didnt happen is shocking as a player. I feel the RTP RNG are rigged how can a random number generator pick number 1 for 30 minutes!? When asked told in a script how they are monitored and I can go away and read how it works! So if the wheel paid out number of bonuses in the morning chances of hitting anything to keep the fun funds going is dead!! Blocked on foxy gala coral ladbrokes until I gave them info about my income and out goings! Then 4 weeks later blocked accounts again asking for same information. I asked if I was at a casino would I be required to show them my income savings and outgoing seems ridiculous to me!! Likely as I am a 10p betting girl and they dont like that to be fair Ive withdrawn more than I deposited overhaul someone said when that happens they will try to vindicate you and block you from playing eventually.Well in my 8 months of going and playing Ive been blocked at least once every 6 weeks they harass me by phoning and try to manipulate my deposit limits even said why not put the full £40 in and this will save multiple transfers well no I play how I play the limit is for the month not a damn day!! Im speaking to commissioners in regards to their bully attitudes and harassment I hope someone contacts me from gala foxy ladbrokes or coral I keep my evidence by way of screenshots which I suggest you also do.They also took £20 instead of £10 and took 5 days to refund only after I stated this could be a hardship situation for someone else! Again I was called later by support team to explore my comment marvelous how quick they call me yet slow to return the money absolutely shocking experience the whole platforms are exactly the same customer support so I blame all the platforms ! Only told sorry with each contact! So when again they blocked account for another comment which if they did their research first I spent 20p and lost 20p on a game and said oh no its taken all my money!! Pathetic again wanting income outgoings savings! Told them they have these from 4 weeks ago said to close accounts if they need them again support said without them the accounts (all) will be closed! I did not object as the frustration was not worth the experience No fun no joy no support harassment manipulation and told basically I was telling fibs about a missing bet well Im not here to get rich just a few fun funds never again. Also I played and complain about return to player of 4p yup 4p from £4 again sent speel of their RTP and RNG .. glad the frustration will no longer be in my lifetime wasting

Poor.

• Couldnt verify my identity wouldnt let me upload a copy of ID to verify my identity and no way to contact an actual human being. Website is absolutely shocking to operate non-responsive links and buttons.

JUST DONT BOTHER THESE SITES ARE…

• JUST DONT BOTHER THESE SITES ARE ROBBING EVERYONE

Played the free wheel a couple of…

• Played the free wheel a couple of months ago and won the £50 cash prize clicked the play here tab but no nothing appeared in my funds so I thought maybe it’s on one of the other sister sites but no nothing was there couldn’t find it anywhere went back into the wheel and it said I’d already played today. Spoke on live chat explained what had happened to which the live agent responded “ did you take a screenshot? “ I said no because why would you? Anyway they said there’s nothing they could do. Pretty disappointing really because they do have a vast selection of games and are relatively reliable when it comes to withdrawals.

Impossible to get a win over £600 put…

• Impossible to get a win over £600 put in over few months without single withdrawal the free wheel?? Dont get me started everything I get three bingo tickets valued at 1p per ticket so yeah 3p back for my £600 closing account after reading other peoples reviews

Terrible experience

• Terrible experience! I strongly advise against using Gala Casino. They are nothing short of deceitful manipulating the games to ensure players lose far more than what is reasonable well beyond the expected Return to Player (RTP) rates. It feels like a deliberate setup to drain your money rather than providing a fair gaming experience. Their practices are not just unfair; theyre outright predatory. Save yourself the frustration and avoid Gala Casino at all costs.

At first was good but last year or so…

• At first was good but last year or so mo chance of wining anything on any game the reels especially on lock of the ir8sh and Ted seem to glitch just before landing on each reel to secure no win like its really thinking about what it gives you. Save your money. I spent 40 pound on a 10p a spin so 400 spins no bonus came in I went back through history and calculated 90p I had won because each win on a 10p spin was 2p .

Absolutely rubbish pathetic scam of a…

• Absolutely rubbish pathetic scam of a website. There bingo is rubbish always seems to be the same players who are continuously winning yeah yeah! There slots are rigged Ive never won anything off of them avoid Eye of horus maybe if you spent £100+ the bonus might come in then and pay you £1. There rewards wheel is nothing but aload of crap! Most you win is 3 spins if lucky and then you win 0p. Just avoid these charlatans at all costs! Im not going to bother entertaining or wasting my money with these muppets ever again shame on you Gala how many people youve been ripping off if theres any sense or justice in this world this website should be closed down for good!!

0 stars horrendous company

• 0 stars. It takes a lifetime to get a scatter its like 1 per hour 1 every £100 wasted. I’ve wagered 1300 and my biggest ever win was under £20 I’m quite shocked at how bad it is. It makes no sense for random games to just all be the same all way below rtp every day every log in. Literally everything is a huge loss. The luck is just permanently bad on these things can deposits £100s without ever having the chance to even withdraw £20. I got banned because I sent an email so they called me for an interrogation I explained my opinions and explained I only do 20p spins and spend less than 10% of my money after paying bills for the months woman was clearly trying to find any reason to ban me so I eventually just said whatever give me an indefinite. Con artists who don’t like people calling them out and proving it AVOID HARD! Do not accept the phoncall and just offer to leave yourself all they will do is collect all your personal data and ban you anyway while passing your data around like a prozzie

Be aware that if you deposit

• Be aware that if you deposit and lose theyll allow you to play but if you despite and win theyll lock you out of your account and refuse to send you your money. They repeatedly ask for the same documents government ID photo of front and back of bank card proof of address sent them everything 3 times and they just keep sending me the same email back. Sent both drivers licence and passport and still not good enough. Asked them to send balance of the account back to the card I paid with and they keep sending me the same copy and paste email....

Slow withdrawal

• Great selection of games rtp doesnt seem great but not the worst!Customer service excellent up to now however their withdrawals take forever..requested Monday still nothing on Wednesday..just keep telling me its verified! Frustrating. If they could sort out the withdrawal timescale would be a good site.

The last 27 bonus features I have hit…

• The last 27 bonus features I have hit have ALL paid less than 2x. This is on a variety of different games. Yesterday I went almost 17000 spins before I finally hit a bnous feature on a megaways game....and it gave me 8p. Less than half the cost one one spin.it is virtually impossible to win on this site as they set the RTP ridiculously low. The bonus wheels are a scam too. You only hit 3 free spins at 10p (which are always dead anyway) or you hit no prize.The £10 quidwheel never hits a cash prize. I have spun it over 300 times and despite having a 50/50 chance of a cash prize or 3 free spins you ALWAYS hit 3 free spins. I have finally accepted the fact that this site is criminal organisation disguised as a casino. They are stealing money. You cannot win on this site.And judging by the reviews on here and the one star it seems other people are waking up to it.Do NOT give these people a penny. You have been warned.

Fraud Site

• Another pathetic rigged gambling site. No wonder Entain keep getting fined for bribery and money laundering. They should be banned ASAP. Look at ther pathetic free daily wheel you lose all the time even though it has about 8 segments with only 1 lose segment that gets hit all the time. DONT give them your money there games are all manipulated.

Just had one of their customer service…

• Just had one of their customer service tell me it’s absolutely normal to go 100+spins without triggering a feature round and then when I say literally £50+ gone without a feature oh it’s fine because I won’t 10p25p36p etc like that is great wins! Last time depositing on this site. Waste of money

I don’t think this company can improve…

• I don’t think this company can improve anything poor customer services when I had free games on lords of the ring got frozen then disappeared I won £40 wasn’t credited into my account

Absolute con of a casino

• Absolute con of a casino joined deposited and won some money. Problem only when I wanted to withdraw asked for every type of ID send across. Then because I was getting so frustrated waiting I decided to close the account. Then they turned round and said only entitled to receive deposits back none of the winnings. I’ve given up chasing up trying to receive this money just hope someone reads am this abs goes elsewhere. This is a corrupt company I’ve used many others that run smooth. Their cheating abs find whatever reason they can to avoid paying out

Ive played on this site for years…

• Ive played on this site for years along with the other bigs ones eg sky vegas risk Ladbrokes William Hill. Ive both deposited and withdrawn off this site. Biggest been around £600/£700 and smallest been £15 and a lot of my withdrawals have been from the daily free games or free spins. Always had quick withdrawals anything from 8 hours to 2 days maximum (was a bank holiday) No problems with the site whatsoever

Absolute criminals

• Absolute criminals. Treat you like an idiot that doesnt understand wagering when they have stolen cash winnings off you and throw it into restricted balance despite the fact the bonus you were wagering was bust out.Their customer service is rotten to the core with their members clearly acting dense to avoid having to admit they are in the wrong. Steer clear folks

£10 bonus that I couldnt use

• Given a £10 bonus for Key Bet Roulette but there isnt such a game to use it on. Searched every day spoken to chat 6 times exchanged emails 4 times cleared cache tried a different browser tried a different handset - nothing. £10 bonus useless.